Companies, by nature, like to keep your money, even when you deserve a refund. In one way, I’m not surprised by your case. A brief, polite email might have helped you get a faster answer from the company. I list the names, numbers and email addresses of all the Apple executives on my consumer advocacy site,. It’s important to get a promise like that in writing since you don’t have a record of what’s said by phone. But it appears that Apple only told you about your MacBook Pro’s qualification by phone, not in writing. Apple should have given you a straight answer and then stuck to it. Like you, I find it incredibly frustrating to have a company make a promise and then renege. Getting a refund for the fix for this MacBook problem We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.
HOW TO GET FREE MACBOOK PROS PRO
You experienced a complete backlight loss and paid $504 to have it fixed.īy the way, if you’re reading this and you think your MacBook Pro might be affected, you can find details about the free repair program on Apple’s site.Įlliott Advocacy is underwritten by Southwest Airlines. It fixed two issues that affected the laptop computer - continuous vertical bright spots across the bottom of the display or a complete backlight loss. The backlight repair program affected a small percentage of 13-inch MacBook Pros made in 2016. When I had a keyboard problem with my MacBook Air, the company fixed it promptly and without charging me. Disclosure: I’m a MacBook Pro owner, and I like Apple’s reliability and excellent customer support. Apple should have repaired your computer if it was covered. I’m sorry to hear about your MacBook Pro keyboard. Can you help me? – – David Narita, Rocklin, Calif. I spent hours on the phone with multiple people, trying to get this repaired.įinally, Apple sent me a letter saying my computer wasn’t covered. Apple Support had said my model definitely fell into the warranty guidelines. I contacted Apple the week the program was announced. A few months later, Apple came out with the MacBook Pro display backlight service program to fix this problem at no cost. Since it was out of warranty, I paid for it to be repaired. I had a problem with the backlight on my MacBook Pro keyboard last year. But after he pays to have it repaired, Apple offers to fix it for free. David Narita just wants his MacBook Pro problem fixed.